FAQ
Please email: press@ozonesocks.com
How does your sizing work?
Women's OSFM = Women's 5-10 Shoe
Women's S/M = Women's 5-10 Shoe
Women's M/L = Women's 8.5+ Shoe
Men's OSFM = Men's 8-12.5 Shoe
Men's S/M = Men's 5-8 Shoe
Men's M/L = Men's 8-12.5 Shoe
What is your return policy?
Returns
We will be glad to make an exchange or credit your credit card account for any items you are not completely happy with. The item must be returned to Ozone Design Inc. within 30 days of the order date in unworn and perfect condition (including hangers and original packaging) along with an email to ozone.orders@ozonesocks.com requesting a return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at accounting@ozonesocks.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to ozone.orders@ozonesocks.com and send your item to the address below.
Shipping
To return your product, you should mail your product to:
Ozone Design Inc.
Returns
307 7th Ave Suite 1603
New York, NY 10001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do your socks have a warranty?
Socks don't last forever, but if they fall apart with a couple of washes, something is not right. Let us know the details, and we'll see what we can do. Emails and pictures should be sent to ozone.orders@ozonesocks.com.
The Missing Sock:
For centuries, the mysterious phenomenon of “sock abduction” has plagued mankind. And while conspiracy theorists are still at a loss, Ozone Design, Inc. has come up with a solution that far surpasses mismatched socks - yes, we provide SINGLE SOCKS!
For half of what you would pay for a pair, we'll sell you the Single Sock of your choice. Just e-mail ozone.orders@ozonesocks.com to make a match!
Does Ozone have a Privacy Policy?
To learn more about our Privacy Policy, please click here.
Shipping Policy:
All orders ship within 3-5 business days after being placed, regardless of the shipping speed selected at checkout. Once your order ships, you will receive an email with the tracking number in it to track the progress of your order.
We ship orders Monday-Friday 9:00 AM- 6:00 PM EST. Currently, we do not fulfill orders on Saturday or Sunday.
Please note: The shipping service you select at checkout reflects the shipping speed you are paying for, not the fulfillment time. Your order will ship within 3-5 business days after it is placed, regardless of if you selected next day shipping, or standard ground shipping.USPS 1st Class -- 3-5 days
USPS Priority Mail -- 1-3 days
UPS Ground -- 3-5 days
Corporate Gifting or Bulk Purchases:
Socks make great gifts and we would love to help you spread the love. We can offer special pricing to those wishing to purchase an item in bulk or for a corporate gift. To find out more about this, please email contact@ozonesocks.com
Wholesale Inquires:
If you are a store that is interested in carrying Ozone Design socks, please fill out a short form located here, and someone will contact you. You can also send an email to sales@ozonesocks.com.
Promo codes:
The best way to get promo codes is to sign up for our newsletter. If you found a code on a different website and it doesn't work, please send us an email. We can not control what gets published on different websites, but we can try to accommodate. It is company policy to only allow one discount/order. Unless otherwise noted, codes cannot be applied to Sock of the Month Club or Mystery Bundle.
Custom made socks:
If you are interested in having a sock made, please email contact@ozonesocks.com. Please note that we have a 360 minimum quantity order.
Can you make a price adjustment to an order before or after a sale's period?
Unfortunately, no - it is company policy to not make any price adjustments to orders placed before or after a sale.
Sample Sale:
Once a year we have a sample sale here at our office in New York City. If you would like to be informed of this sale, please sign up here.
I don't see the sock I want on your site:
If you are not finding the sock you want on our site, it might mean that the sock is currently out of stock or no longer available.
What's the best way to wash Ozone Socks?
Visit our blog How to Keep Socks from Shrinking.
You didn't answer the question I have:
Please send us an email, ozone.orders @ ozonesocks.com